Return Period:
You have 14 days after receiving your item to request a return.
Eligibility for Returns:
Items must be in original condition — unworn, unused, with tags attached, and in the original packaging.
Proof of Purchase:
A receipt or proof of purchase is required to complete any return.
Return Shipping and Fees:
If eligible, we’ll provide a return shipping label.
Lost, Damaged, or Stolen Packages:
Once shipped, delivery responsibility shifts to the carrier.
We recommend using tracking and contacting the carrier for any issues.
While we’ll assist, we are not liable for items lost or damaged in transit.
Damages and Issues:
Inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately.
Exchanges:
We do not offer direct exchanges.
Please return your item, and once processed, purchase the new one separately.
Refunds:
Once we receive and inspect your return, you’ll be notified of the refund status.
If approved, refunds will be issued to your original payment method.
Processing time depends on your bank or payment provider.
Contact Us:
For all return inquiries, reach out to: support@selanes.com
Important:
We reserve the right to refuse returns in cases of policy abuse.
Avoid including unrelated items in your return package — we cannot guarantee their return.